Volkswagen South Africa

Good day,

We recently had a problem with our 2014 Caravelle BITD with the steering making a noise.

We took it to Mosselbay VW for repairs and to have the left sliding door window replaced.

We waited some time for the vehicle.

We needed the vehicle to travel with our family to OR Tambo for a flight to Australia.

They replaced the struts on the steering but never replaced the window, which we supplied.

On Monday, the 7th of April at 12:00, we had to fetch our vehicle to start packing it for our trip to Gauteng. The window was replaced by VW McCarthy Menlyn.

On our way, we encountered problems with the steering. The ESC light came on, and the vehicle was pulling severely to the left.

In the rain, I battled to keep it on the road.

In Gauteng, I took it for a wheel alignment. With shock, we found that the tie rod end on the left-hand side was totally loose (I have photos as proof).

VW Mosselbay never took the vehicle for a wheel alignment, nor did they do any inspection after the work was done.

We were just lucky that we weren't involved in something serious and were safe with my wife, daughter, and grandson.

I see this as a very serious matter, and it could have very bad consequences.

Many thanks,

Regards,

Tonie Froneman

Good afternoon I am Pieter Michiel Steyn did bay VW VivoPolo last year and the drivers door rubber is already broken. I did take it to VW dealership at Makhado in Limpopo and say it is my problem to replace it.

I get advice to contact VW it self to tell me what I can do. It's not even a year after I brought it.

After taking my VW transporter to the Emalahleni branch and giving my details to them, suddenly calls from other companies kept on nonstop calling and irritating me.

was informed that my vechile is flagged but cannot tell me why so my service plan is not active anymore althouh it did not went for its first service

I took my VW Polo 6 Sedan number plate to VW Wonderboom on Saturday, the 17th of May 2025, for the installation of a Takata airbag. Before I could leave the dealership, I checked everything, only to find out that my car boot is no longer opening using the car remote and the button on the driver's door.

I alerted them; they also checked and realized the same. They told me to bring the car back, and I said I would bring it on Thursday. I took the car on the 22nd of May 2025 to the same dealership. They told me I need to pay R4,291.50.

So I am asking, is it fair that my car did not have a problem before, and now I have to pay for their incompetence?

When they told me to bring the car back, they didn't tell me that it was going to cost me. VW recalled the car; now I have to pay for something that they caused?

Vw is the best brand !!! Happy miles 164000 km+ ordered my new T cross R line yesterday.

Going to cry to let my TSI go.

So many beautiful travel memories. VW is a family car that last year.

No feedback regarding the repair and completion of my vehicle with no arrangement of a lift. No one is answering phones at the premises. I urgently need my vehicle for work!

The car suddenly failed to start and the computer alert was that of a flat battery. VW Road assistance, Waleed came start the car for me.

I'm unhappy the way Corne service advisor in Kimberly northern cape ntt

Handle me

Kind regards

Frank Jacobs

073657****

I've finally reached the end of the road with VW Barons Cape Town. The service department is pathetic.

I've complained 6 months ago directly to VW and guess what, they still haven't sorted their issues out.

I subsequently aborted my order of the new GTI. It's time to move on!!!

Booked wife's VW at Cape Town Waterfront for the first 15,000 service on 13 December. When i made booking I requested getting vehicle at 12h00 as i had a function later.

They confirmed its fine. They did not provide an update on service and I had to contact them to ask if vehicle ready for collection. I only received vehicle at 13h00. Upon collection they said there is a manufacting fault amd meed to replace the window regulator which I said fine and I will bring vehicle back 17th.

I delivered it for the part swap and asked them again to get my vehicle at 12. Again I wasn't informed of progress and I called them at 14h00. They confirmed its done and in the washing bay and I can collect. When I went to collect around 15h30, I waited 45 minutes for the vehicle and then they advised they couldn't replace the part due to a computer fault.

I don't know why they lied as they said the vehicle is done. this type of service is unacceptable and to lie to a customer is even worse. I've driven VW for the past 25 years and we currently have 4 VWs at home.

Is this type of service the norm there? And my vehicle has still not been sorted.

I phoned VW South Africa to complain about the poor service from VW Umhlanga. They informed us that the part had not arrived from Germany, but we had phoned to inquire.

That was last Tuesday, and since then, I have had to follow up with them again as they have not phoned me or given me feedback.

I am extremely disappointed and frustrated with the poor service from Umhlanga VW. It's almost the 5th week that my car has been there.

My glass shattered on Feb 22, 2024, and my car was booked in at VW Hoopers in Durban. They replaced the mechanism and windows, but it has never been good since then.

I have sent it back to them several times, but I am not winning. Instead, it gets worse. I cannot close it in auto mode. It always doesn't reach the top and keeps coming down.

It's irritating, especially when it's raining. I would appreciate it if I could get help regarding this.

I took my car to Alberton VW. I have been told that they need to change the engine as they think it was running with little oil in it.

My problem is that my car goes there for service all the time, and it reports everything if there's a problem with it. But to my surprise, they are changing a 2-year-old car engine. How is that possible without extending the warranty of that new engine? I feel like it's daylight robbery to me.

I need clarity regarding the warranty, as the car is not second-hand; it's a new car.

I'm the first owner of it. What could cause the engine to be removed if it's not a factory fault?