Our company bought 5 brand new VW crafter buses, which between them had a total of 50 breakdowns, had to be taken in for an additional 109 repairs (excluding services) and had an average of 7 months downtime, in only 32 months.
It was an absolute nightmare, we asked VW to take these obviously faulty buses away from us, as it was a danger to our drivers and passengers but they did not.
We have been given no compenstaion for our loss of goodwill, nor have anyone from VW agreed to meet with us.
This service is unacceptable! We wrote a letter detailing our complaint to Thomas SchafeR, managing director of VW south Africa, but owing to his busy schedule, he has been unable to read it.
So, we have made a video to tell our story. Please view and share it so that it finally is watched by the intended viewer.
Reviewer is in unhappy mood. Lisimclaughlin stated that there is a room for improvement of quality of product and customer service. Please immediately contact the author of this review to discuss bad quality of volkswagen crafter panel van and associated monetary loss in the amount of $200000. Volkswagen South Africa needs to offer any options to resolve the issue according to poster's claims.
Other people also mentioned volkswagen crafter panel van in their reviews. You may find this information helpful for further shopping at Volkswagen South Africa.